Shipping Information
Delivery times:
When you place an order on our store, it is shipped within 24/48 hours by our teams.
It is important to note that shipping refers to the departure of your items from our suppliers' warehouses and their handover to the carrier, and not the delivery, which can take between 7 and 14 business days.
If you are not in Europe, allow a few extra days before receiving your item.
Even though 95% of our packages are delivered within 10 days, delivery can take up to 3 to 5 weeks in the event of force majeure (exceptional events, stock shortages (given the popularity of some of our products), weather conditions... )
If the delivery time seems long to you, do not worry, you can track the progress of your order on the ORDER TRACKING page.
Important details:
When you place an order containing different products, it is possible that several of our suppliers will be involved. In addition, and to avoid high shipping costs due to excessive weight, the different items in the same order may be sent separately.
It is therefore completely normal that you may receive your items individually and at different times.
Do you have a question?
If you have any questions, you can contact us by email:
contact@nouramsay.com